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Shipping and payment methods

Shipping

postage

Free shipping nationwide. *Only in Okinawa Prefecture: 610 yen (tax included)

When multiple products are purchased at the same time

If you order multiple items in one order, the shipping fee will be the same as the shipping fee for one item listed above.
If you are ordering products with separate shipping charges and products with shipping charges included at the same time, please also refer to Handling of Products with Shipping Charges.

Shipping costs are calculated per destination.

*This is the price for products that do not include shipping and for which shipping charges are not set individually.

About payment methods

Credit card

*Credit card information is sent directly to the payment server operated by SB Payment Services Co., Ltd. using the token method (a method that does not pass card information), so it does not pass through the online shop server.

*SB Payment Service Co., Ltd. is fully compliant with PCI DSS, the security standard for the credit card industry.

*When paying with a credit card, you can also pay in installments, but this option may not be available depending on the terms of your contract with the card company.

*Payment will be automatically debited from your designated account in accordance with the terms and conditions of each credit card company.

*Depending on your usage status, etc., you may be required to change to another payment method.

[Accepted credit cards]
JCB, VISA, MASTER, AMEX, Diners

PayPay

You can use PayPay (online payment) to place your order.
Once you confirm your order, the PayPay app will automatically launch and display your payment details.
After confirming the payment details, press the "Pay" button to make the payment from your PayPay balance.

Payment at convenience store (advance payment)

Convenience Store Payment (Prepayment)

This is a "prepayment" method where you pay for your order at major convenience stores nationwide after completing your order. We will proceed with shipping the product as soon as payment is confirmed.

When using convenience store payment, a flat processing fee of **220 yen (tax included)** will be charged to the customer. (This will be added to the total order amount.)

After completing your order, we will send an email to your registered email address and display on screen the necessary "payment reception number" and other information required for payment. Please follow the instructions in the email and make your payment at the in-store terminal or register of your selected convenience store.

Please note that if payment is not confirmed within **7 days** from the order date, your order will be automatically canceled.

Only cash payments are accepted at convenience stores. Credit cards cannot be used.

[Available Convenience Stores]
FamilyMart, Lawson, Ministop, Daily Yamazaki, Seicomart

About consumption tax

About consumption tax

Standard tax rate...10%
Reduced tax rate: 8%

*Amounts less than 1 yen will be rounded down.

About delivery services

Free shipping (610 yen for Okinawa only)

Products ordered by customers will be delivered by Yamato Transport.

Once the shipping procedure is complete, we will send you an email stating that your item has been shipped.
For inquiries regarding delivery, please check the tracking number listed in the email and contact Yamato Transport directly through their inquiry system.

*It may take some time for the shipping status to be reflected.
*Please note that if the product is returned by the delivery company due to your long absence, your order will be canceled.

Yamato Transport Inquiry System
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

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[Great delivery service]
\Product details will be delivered in secret/
We will package the items so that they do not appear to be underwear, so you can receive them with peace of mind.

*Please note that items will be stored at the office for one week, so if it is difficult for you to receive them within one week, we will accept requests for a specified delivery date, so please also let us know the desired delivery date.

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<If the product is returned due to a long absence after shipping, refusal to accept delivery, or unknown address, etc.>
We have seen an increasing number of cases where customers purchase products from our store, but are unable to receive them due to not being at home, and the products are returned to our warehouse.

If you are not at home, the delivery company will notify you by sending a delivery slip. However, if the product is returned because you are unable to receive it for an extended period of time, we will refund you the cost of the product minus the round-trip shipping fee. Thank you for your understanding.
If you request a reshipment, we will charge you a shipping fee.

Consolidated and split delivery of ordered items

Products will be shipped per order, and we do not accept combined shipping of multiple orders or split shipping.
Please be aware of this in advance.

Estimated Delivery Date

Orders placed by 12 noon on business days and payment completed will be shipped on the same day. During peak periods or when we receive a large number of orders, it may take 1-3 business days for your order to be shipped.
Delivery times vary depending on the delivery area, but they usually take between 1 and 5 days from the time of shipment (excluding some areas).
*Delays may occur due to traffic conditions or weather at the time of delivery.
*Please note that we are unable to hold products or postpone shipping.

Regarding delivery date and time specification

You can select from the dates and desired time slots displayed on the screen.
If no selection is made, the shortest delivery time will be used.

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